At IconDeals, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns process to ensure your peace of mind. Please read our Returns Policy below for detailed information on returning items.
Eligibility for Returns
We accept returns within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods or personalized items, may not be eligible for returns. Please check the product description or contact our customer support team for specific details.
Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team within the specified return period to request a return authorization.
b. Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
c. Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.
d. Pack the item securely in its original packaging, including all accessories and documentation.
e. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
f. Once we receive the returned item and verify its condition, we will process your refund or exchange as per your preference.
Refund or Exchange
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is eligible for a refund, we will process it within [number of days] days. The refund will be issued to the original payment method used for the purchase. If you prefer an exchange, we will provide you with options based on product availability.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons, such as intimate apparel, swimwear, or beauty products. Additionally, items that have been used, damaged, or altered may not be eligible for returns. Please review the product description or contact our customer support team for specific details regarding non-returnable items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or replacement at no additional cost to you. Please provide detailed information and, if possible, include photos of the damaged or defective item to expedite the process.
Return Shipping Costs
Unless the return is due to our error or a defective item, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and insuring the package to ensure safe delivery. We are not responsible for any lost or damaged returns during transit.
Customer Support
If you have any questions or need assistance with the returns process, our customer support team is here to help. Contact us through email – info@icondeals.com during our business hours, and we will be happy to assist you.
Please note that our Returns Policy is subject to change. It is your responsibility to review the policy periodically for any updates or revisions.
We appreciate your understanding and cooperation in adhering to our Returns Policy. We strive to provide you with a seamless shopping experience and are committed to resolving any issues promptly and satisfactorily.